Salesforce Business Analyst
02108, Boston, MA
Salesforce Business Analyst
Full Time • 02108, Boston, MA
Benefits:
- Competitive salary
Location
Onsite: Boston, MA
Onsite: Boston, MA
Experience Level
Senior Level (7 or more years of relevant experience)
Senior Level (7 or more years of relevant experience)
Role Overview
The Salesforce Business Analyst supports enterprise Salesforce initiatives by partnering with business stakeholders, technical teams, and leadership to analyze business processes and deliver scalable Salesforce solutions. This role is responsible for requirements gathering, process improvement, solution definition, testing coordination, and user adoption activities. The position works across multiple business functions to improve operational efficiency, streamline workflows, and support data-driven decision-making within a complex public-sector environment.
Key Responsibilities
Business Analysis & Requirements Management
- Gather, analyze, and document business, functional, and technical requirements through stakeholder interviews, workshops, and discovery sessions
- Facilitate requirements gathering sessions with business users, subject matter experts, and cross-functional teams
- Analyze current business processes and identify opportunities for automation, optimization, and process improvement
- Create and maintain business requirements documents, user stories, use cases, process flows, and acceptance criteria
- Translate business needs into scalable Salesforce solutions
Salesforce Solution Design & Delivery
- Collaborate with Salesforce administrators, developers, architects, and vendors to design and implement solutions
- Support the configuration and enhancement of Salesforce objects, workflows, validation rules, reports, dashboards, and automation processes
- Assist with system integrations, data migration activities, and platform enhancements
- Ensure solutions align with business objectives and operational requirements
Agile Delivery & Project Support
- Facilitate backlog grooming and refinement sessions with product owners and stakeholders
- Participate in sprint planning, sprint reviews, and Agile ceremonies
- Prioritize enhancements and ensure requirements are development-ready
- Support project teams throughout the solution delivery lifecycle
Testing & Quality Assurance
- Develop User Acceptance Testing (UAT) strategies, test plans, test scripts, and test scenarios
- Coordinate and facilitate UAT sessions with business users and stakeholders
- Document defects, track issue resolution, and obtain business sign-off prior to production deployment
- Support regression testing and validation activities
Reporting, Analytics & Data Governance
- Create and maintain reports, dashboards, and analytics to support operational and management reporting
- Assist with data quality initiatives, master data management, and governance activities
- Support compliance reporting and performance monitoring efforts
- Ensure data integrity and usability across Salesforce solutions
Training, Documentation & User Support
- Develop user training materials, knowledge transfer documentation, and standard operating procedures
- Provide training and support to end users
- Support post-implementation activities including troubleshooting, issue resolution, and user adoption
- Maintain comprehensive documentation for system functionality and business processes
Compliance & Stakeholder Engagement
- Ensure solutions comply with accessibility standards, security policies, privacy requirements, and organizational guidelines
- Communicate effectively with technical and non-technical stakeholders
- Build strong partnerships across business units and technology teams
- Support continuous improvement initiatives and change management activities
Required Qualifications
- Bachelor’s degree in Information Systems, Business Administration, Public Administration, or a related field
- 7 or more years of experience as a Business Analyst
- Hands-on experience supporting Salesforce platforms, including configuration, reporting, and workflow automation
- Strong experience gathering, documenting, and managing business requirements
- Experience analyzing and improving business processes
- Experience working in Agile or hybrid project delivery environments
- Experience developing and executing UAT plans and testing activities
- Strong written and verbal communication skills
- Ability to work effectively with technical and non-technical stakeholders
Preferred Qualifications
- Salesforce Administrator, Salesforce Business Analyst, or related Salesforce certifications
- Experience supporting government, transportation, or public-sector organizations
- Experience with Azure DevOps (ADO), Jira, or similar project management tools
- Experience with APIs, integrations, middleware, or data migration initiatives
- Familiarity with data governance and master data management practices
- Experience supporting accessibility compliance initiatives and public-facing applications
Core Skills & Attributes
- Strong analytical and problem-solving skills
- Excellent stakeholder facilitation and relationship management abilities
- Strong documentation and requirements management expertise
- Ability to translate business needs into practical Salesforce solutions
- Process improvement and workflow optimization mindset
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Commitment to compliance, governance, and data quality
- Collaborative, team-oriented approach
- Strong customer service orientation and public-sector awareness
Established in 2004, Smart Tech Skills is a top technology and professional services firm specializing in innovative technologies.
Headquartered in Marlborough, MA, the company effectively addresses clients’ technology needs nationwide, making advanced technology management easier.
Headquartered in Marlborough, MA, the company effectively addresses clients’ technology needs nationwide, making advanced technology management easier.
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