Infrastructure Services Manager - IAM
Hybrid - US
Infrastructure Services Manager - IAM
Full Time • Hybrid - US
Benefits:
- Competitive salary
Location
Evanston, IL
Evanston, IL
Experience Level
Senior/Lead Level (8 or more years of experience)
Senior/Lead Level (8 or more years of experience)
Role Overview
The Infrastructure Services Manager – Identity & Access Management (IAM) leads the day-to-day operations, maintenance, and upgrade activities of a large enterprise Identity Infrastructure environment. This is an operationally focused role designed for a professional with a deep technical infrastructure background (such as Systems Administration, Infrastructure Engineering, or IAM Engineering) who has transitioned into a leadership capacity. The manager oversees a team of dedicated IAM engineers, orchestrates system upgrades, manages vulnerability remediations, and governs ITIL-based change management and production incident response. This is a hybrid contract opportunity for 12 or more months with the possibility of extension or conversion.
The Infrastructure Services Manager – Identity & Access Management (IAM) leads the day-to-day operations, maintenance, and upgrade activities of a large enterprise Identity Infrastructure environment. This is an operationally focused role designed for a professional with a deep technical infrastructure background (such as Systems Administration, Infrastructure Engineering, or IAM Engineering) who has transitioned into a leadership capacity. The manager oversees a team of dedicated IAM engineers, orchestrates system upgrades, manages vulnerability remediations, and governs ITIL-based change management and production incident response. This is a hybrid contract opportunity for 12 or more months with the possibility of extension or conversion.
Key Responsibilities
Infrastructure Operations & Platform Management
• Direct the day-to-day operations of the enterprise IAM infrastructure to ensure high availability, reliability, scalability, and security of authentication platforms.
• Lead production incident management, outage response, and service restoration activities, driving root cause analysis and post-incident reviews.
• Plan and coordinate complex infrastructure upgrades, database maintenance, and software lifecycle activities for enterprise identity services.
• Support and manage Microsoft Windows Server infrastructure and Linux server environments hosting critical directory and authentication databases.
• Direct the day-to-day operations of the enterprise IAM infrastructure to ensure high availability, reliability, scalability, and security of authentication platforms.
• Lead production incident management, outage response, and service restoration activities, driving root cause analysis and post-incident reviews.
• Plan and coordinate complex infrastructure upgrades, database maintenance, and software lifecycle activities for enterprise identity services.
• Support and manage Microsoft Windows Server infrastructure and Linux server environments hosting critical directory and authentication databases.
Vulnerability Remediation & PKI Administration
• Lead security vulnerability response initiatives, coordinate CVE remediation actions, and maintain a secure operating platform.
• Oversee certificate lifecycle management and Public Key Infrastructure (PKI) components supporting identity services.
• Coordinate hardware, operating system, and security patch maintenance windows with business stakeholders to minimize business disruption.
• Lead security vulnerability response initiatives, coordinate CVE remediation actions, and maintain a secure operating platform.
• Oversee certificate lifecycle management and Public Key Infrastructure (PKI) components supporting identity services.
• Coordinate hardware, operating system, and security patch maintenance windows with business stakeholders to minimize business disruption.
ITIL Change & Service Management
• Govern ITIL-based Change Management processes, conducting technical peer reviews for infrastructure modifications and verifying production readiness.
• Create, organize, and maintain standard operating procedures (SOPs), runbooks, disaster recovery plans, and operational directories.
• Support strategic infrastructure modernization projects, platform migrations, and vendor software upgrade cycles.
• Govern ITIL-based Change Management processes, conducting technical peer reviews for infrastructure modifications and verifying production readiness.
• Create, organize, and maintain standard operating procedures (SOPs), runbooks, disaster recovery plans, and operational directories.
• Support strategic infrastructure modernization projects, platform migrations, and vendor software upgrade cycles.
Technical Team Leadership
• Lead, mentor, and develop a team of three or more direct-report Infrastructure and IAM Engineers.
• Manage operational planning, allocate tasks, prioritize incoming workloads, and conduct performance coaching.
• Collaborate across Security, Platform Engineering, DevOps, and Enterprise Architecture teams to implement unified identity patterns.
• Lead, mentor, and develop a team of three or more direct-report Infrastructure and IAM Engineers.
• Manage operational planning, allocate tasks, prioritize incoming workloads, and conduct performance coaching.
• Collaborate across Security, Platform Engineering, DevOps, and Enterprise Architecture teams to implement unified identity patterns.
Required Qualifications
• 8 or more years of professional experience in Infrastructure Engineering, Systems Administration, or IAM Infrastructure.
• 3 or more years of experience managing infrastructure operations teams.
• Experience directly supervising and mentoring three or more direct reports.
• Strong experience administering and maintaining enterprise Microsoft Server environments.
• Working knowledge of Linux server administration and operating system maintenance.
• Experience coordinating and executing complex vendor software upgrades.
• Experience managing certificates, keys, and Public Key Infrastructure (PKI) environments.
• Experience identifying, prioritizing, and responding to security vulnerabilities (CVEs).
• Strong experience governing ITIL Change Management processes and operational approval gates.
• Experience leading critical production incident management, service restoration, and root cause analysis workflows.
• Strong system-level troubleshooting and post-incident analysis capabilities.
• Experience utilizing SIEM platforms to monitor operational and security logs.
• Experience managing technical projects and coordinating infrastructure modernization initiatives.
• 8 or more years of professional experience in Infrastructure Engineering, Systems Administration, or IAM Infrastructure.
• 3 or more years of experience managing infrastructure operations teams.
• Experience directly supervising and mentoring three or more direct reports.
• Strong experience administering and maintaining enterprise Microsoft Server environments.
• Working knowledge of Linux server administration and operating system maintenance.
• Experience coordinating and executing complex vendor software upgrades.
• Experience managing certificates, keys, and Public Key Infrastructure (PKI) environments.
• Experience identifying, prioritizing, and responding to security vulnerabilities (CVEs).
• Strong experience governing ITIL Change Management processes and operational approval gates.
• Experience leading critical production incident management, service restoration, and root cause analysis workflows.
• Strong system-level troubleshooting and post-incident analysis capabilities.
• Experience utilizing SIEM platforms to monitor operational and security logs.
• Experience managing technical projects and coordinating infrastructure modernization initiatives.
Preferred Qualifications
• Hands-on experience supporting enterprise Identity & Access Management (IAM) platforms and directory services (such as Active Directory and Microsoft Entra ID / Azure AD).
• Experience with Privileged Access Management (PAM) tools and Microsoft Identity solutions.
• Professional certifications, including ITIL Certification or Project Management Professional (PMP) certification.
• Hands-on experience supporting enterprise Identity & Access Management (IAM) platforms and directory services (such as Active Directory and Microsoft Entra ID / Azure AD).
• Experience with Privileged Access Management (PAM) tools and Microsoft Identity solutions.
• Professional certifications, including ITIL Certification or Project Management Professional (PMP) certification.
Core Skills & Attributes
• Exceptional leadership, mentoring, and workload prioritization capabilities to direct cross-functional engineering teams.
• Strong communication and interpersonal skills to translate technical infrastructure risks into clear operational impacts for business stakeholders.
• Analytical mindset with a high attention to detail, quality assurance, and system security.
• Ability to balance rigorous day-to-day operational support with long-term strategic platform improvements.
• Exceptional leadership, mentoring, and workload prioritization capabilities to direct cross-functional engineering teams.
• Strong communication and interpersonal skills to translate technical infrastructure risks into clear operational impacts for business stakeholders.
• Analytical mindset with a high attention to detail, quality assurance, and system security.
• Ability to balance rigorous day-to-day operational support with long-term strategic platform improvements.
Flexible work from home options available.
Established in 2004, Smart Tech Skills is a top technology and professional services firm specializing in innovative technologies.
Headquartered in Marlborough, MA, the company effectively addresses clients’ technology needs nationwide, making advanced technology management easier.
Headquartered in Marlborough, MA, the company effectively addresses clients’ technology needs nationwide, making advanced technology management easier.
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